“It is good to have a systematic way of doing things, but it is more important to be sure that you do them”
– John Wananker

Many practices have brilliant systems, procedures and policies. Yet some do not use them!

When a client walks in the door, it is essential to set systems in action and not “wing it” and hope everything falls into place.

Systems are designed to help the team work smarter not harder.

Steps to make best use of your systems:

1. Design systems to help your practice run smoothly and harmoniously.
For example:
• Client sign-in sheet
• Clients show themselves through to adjusting tables and lie face down (if appropriate).
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2. Have checklists for the beginning and end of shifts and for all procedures.
   
   
3. Role play how you can effectively put systems into action and streamline how they can run smoothly.
   
   
4. Delegate roles within the team.
   
   
5. Review your policies and procedures on a regular basis.
   • Check if they are up to date
   • Double-check they are implemented.

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